Hungarian National Authority for Data Protection and the Freedom of Information (NAIH) · 8 February 2022
Budapest Bank Zrt.
Insufficient legal basis for data processing
- Regulator
- Hungarian National Authority for Data Protection and the Freedom of Information (NAIH)
- Decided
- 8 February 2022
- Country
- Hungary
- Sector
- Finance, Insurance and Consulting
- Regulator’s reference
- Not recorded
- Fino case number
- 2022/HU/016
What happened
The Hungarian DPA fined Budapest Bank approximately €700,000 for carrying out automated decision-making and profiling based on emotional AI analysis of customer service calls, without a valid legal basis, a proper balancing of interests, and adequate safeguards. The DPA also held that the bank failed to provide data subjects with information related to the processing and their right to object.
Summary from the GDPRhub page for this decision, written by its volunteers, not by Fino. CC BY-NC-SA 4.0.
Rules involved
- Art. 12Transparent information, communication and modalities for the exercise of the rights of the data subject12(1)Read →
- Art. 13Information to be provided where personal data are collected from the data subjectRead →
- Art. 14Information to be provided where personal data have not been obtained from the data subjectRead →
- Art. 24Responsibility of the controller24(1)Read →
- Accountability
- Transparency
- Unlawful processing
Sources
The facts on this page come from the sources above, as they recorded them. Nothing has been estimated or filled in. Not legal advice.
Spotted a mistake? Write to angelillolorenzo@gmail.com and quote 2022/HU/016.